Payment and Shipping

PAYMENT:

We accept payment through PayPal.  A very secure site which offers all major credit cards for choice of payment. If  you are not a member of PayPal you can still use their site, you simply log in as a guest. It's equally secure for non-memebers as it is for members. When making a purchase through our on-line store, please be sure to provide your proper email address and "correct shipping address". We will email to confirm shipping information.  All items sold through the website store are listed in US currency.

For those who are ordering custom items, please provide your correct email address for deposit invoice.  As stated above, you have all of the different options for a secure payment for both PayPal members and non-memebrs. Since each custom order is unique to the individual we approach payments in this category differently. With your first and second emails to us we will be able to determine the end cost of your custom order. At this time you can pay for you order either in full or a 50% deposit with the final balance due when your order is complete and ready to ship.     Note: We certainly understand and appreciate the difficult economic times at the present for so many, therefore we have recently added a payment program that splits the cost of  your item into three equal payments over a  six week period.  We will send you three seperate invoices each at two weeks apart with payment due upon the date of each invoice. A ten dollar fee is added to the final cost of your order if payments are late. When the final payment has been received we ship your item to you.

Shipping within the US by USPS Priority/Insured is approx. three to four days. International Shipping/ Priority/Insured is approx. six  to 10 days.

All sales are final. We offer "exchanges only " on "stock " items which will be designated as such.  All custom orders are final and no changes or refunds can be made once work has begun ( which includes the purchase of any special leathers or hardware that was customer approved )    

SHIPPING:

We ship USPS Priority/Insured with Delivery Confirmation within the US and Internationally. Insurance is added to items valued over $50.00. All shipping costs are based on package size, weight and destination. We make every effort to package your order properly to ensure safe delivery. We have been very fortunate and haven't had any problems with shipping and feel more than confidant in our carrier.

If for some reason your item is damaged in transit, please notify us immediately and return your damaged article within 7 days, unused in its' original box with all original paperwork. Return shipping is the responsibility of the customer. We will repair or replace your damaged item once assessed and will be in contact with you as soon as your item arrives.  If your item is a custom order, we may not be able to replace "exactly" to the original, depending on the materials and embellishment used. We will do our best to come as close as possible and it will be returned to you at no charge. If your item is lost we will need to file an insurance claim with the USPS following their instructions and claim timelines.

For International orders, we will email you an estimated shipping quote, which will be based on package size, approximate weight and destination. There may be an additional VAT charge on your package, which will be determined by the custom regulations of your country. Please check your Customs Regulations and Fees for further information that we may not be aware of.  We are not be responsible for any undisclosed Custom fees based on your countries regulations. Once we receive your emailed approval on shipping qoute as well as your final payment,  your item will be shipped and you will be sent an email notification of its approximate delivery time. If for any reason there is an unexpected change in shipping cost we will either invoice you for the difference or refund you the overage. If you have any questions, please email us at gayle@gaylewinde.com