FAQ

 
Product Guarantee and Shipping Information
 
Gayle Winde Custom Guitar and Bass straps are individually handcrafted at our private studio in the greater Nashville, TN area. We are extremely proud of our straps and fully guaranteed all craftsmanship and materials used. Due to the nature of custom orders, "all sales are final".  However, if a product flaw were to be found, please notify us immediately and follow the return instructions listed below. All strap orders are carefully packaged and shipped by USPS Priority/Insured 2 - 3 Day delivery, or USPS Medium Flat Rate/Insured 2-3 delivery, If ordering by special customized order, full value insurance will be added to your invoice total. If purchasing directly through the online store, it is highly recommended that the proper amount of shipping insurance be added to your order upon checkout. We recommend full value insurance as the  USPS Indemnity Insurance only covers $50.00 in value, for both Priority Mail - 2-3  delivery and Med. Flat Rate packages. In the event of shipping damage or loss, claims are filed with the USPS according to their requirements. If an item needs to be returned for repair or replacement due to a manufacturing flaw, the strap must be returned in it's "original delivery condition", packaged carefully in the original shipping box, with the receipt of purchase included. Returned items must be insured at full value and the return shipping cost is at the customer's expense. The returned strap will be examined, and repaired or replaced at our discretion, free of charge. Please Note: Returns are void of guarantee if found to be altered, worn, or abused. Please note: notification of an item for return, must be submitted via email within 3 days of the delivery date and returned within 14 days of the delivery date.  Items returned improperly, will be refused at the customer's expense.
 
Our Leathers
 
Every guitar and bass strap designed at Gayle Winde Studio is created from genuine full-grain leather and exotic leathers where applicable. We carefully source and purchase our leather hides, exotic skins, and strap hardware, from reputable suppliers. These suppliers purchase from Italy, Spain, Argentina, Australia, and numerous tanneries around the world. Due to the nature of leather, natural variations can and do occur. These characteristics are not considered defective, rather a part of the individual unique beauty of the leather itself. The diversity of leather that we use for our straps makes them very distinctive works of art. They are specifically designed around our customer's tastes, and many times customized to coordinate with their instruments.  Everything we create is made in-house, at our private Nashville Studio. There is absolutely no outsourcing of our products.  Every single strap is designed and handmade with great care and we are very proud of our artisan craftsmanship, materials used, and the distinctive beauty of our guitar straps.
Website Photography: Every effort is made to provide accurate views of our products on the website. However, computer monitors do vary and some colors may be portrayed ever-so-slightly different. A minor variance in color of the item you receive, vs the website photo, can occur. Since every leather hide has subtle differences in characteristics and dye lots, we do our best to match the website photographs as closely as possible. If in question, please request a sample color swatch prior to purchase. 
 
Ordering Information 
There are two options available in which to purchase Gayle Winde Guitar & Bass Straps. 
  • Option One:  Ordering directly through the website online store.
  • Option Two:  Ordering by Special Order. Straps can be ordered in two ways with a special order. With a 50% nonrefundable deposit and the balance paid upon completion, prior to shipping. Or with payment in full.   
 
To order a strap with the deposit method, simply email via the website contact form and send a request to purchase a guitar or bass strap with a deposit. You'll receive a prompt reply to discuss your strap selection and initiate your order.  We will email an invoice to you for your deposit, and a second invoice emailed upon your strap competition. Upon final payment, your order will ship.
 
ONLINE STORE: Our online store features a selection of 'Made to Order' custom guitar and bass straps. Each strap is carefully described in design detail, the materials used, the strap options, and its cost. All online store purchases are 100% secure, via the PayPal or Square payment gateway. Both payment options meet the new EU regulations.
 
CUSTOMS FEES, DUTY, & INTERNATIONAL TAXES: 
Customs Fees, Duty, and any International Taxes are not included in the final cost at checkout. These fees are separate and are customer's responsibility. Since every country has individual regulations and policies, please be sure to inquire about regulations "prior to purchase". We cannot be held responsible for additional charges beyond your website purchase, or for any Custom's delays due to procedures.
 
Fully Customized Artisan Straps 
Ordering a fully "Customized Artisan Strap" simply begins with an email sent via the website contact formYou'll receive a prompt reply to discuss your design ideas and creative concepts. Below is an outline of the ordering process. Step 1
Design consultation and approximate cost estimate.
 At the beginning of the ordering process, a few emails are exchanged to establish a design and the style of the strap that you would like to order. Basic fitting questions are covered, leather options are chosen, and a cost estimate is provided. Moving forward with your order, an invoice will be emailed for the required 50% non-refundable deposit with the balance paid upon completion of your order.  There are three options for payment:  
 
  • Option One:  50% deposit with balance paid upon completion.
  • Option Two:  50% deposit with the balance divided into two payments.
  • Option Three:  Payment in full.
 
All straps ship upon final payment. 
 
Detailed and refined design development. 
The second phase is "refining your strap design to its "exact" detail". Final decisions on artwork, any additional selection of leathers, colors, accents, possible hardware, and any fitting adjustments are made at this time. When finalized, if final decisions result in minor cost adjustments, they are discussed and approved at this time. An email is sent to you for your review and emailed approval. Upon receiving your approval, work begins. **Please note: "Once work has begun, changes cannot be made." 
 
Upon completion of your order, a notification is emailed to you along with a final invoice, if having paid with a deposit. Upon final payment, your Artisan Strap is shipped. We use the USPS and ship to all Domestic and International destinations. A tracking number and estimated delivery date are emailed with every order. ** A special note on shipping methods. Straps can be shipped Standard First Class Post, however, shipping insurance cannot be added to this method of shipping. We recommend adding the proper amount of insurance to your order. Without it, we cannot guarantee against shipping damage or loss. 
 
" Our mission is to incorporate your vision into your artisan strap, and provide an enjoyable ordering experience, most importantly, a superior product ".  
 
 

Website Terms of Use 

 

All rights are reserved for the Gayle Winde website content. Included is 'Gayle Winde Exclusive Ergonomic Design', all Gayle Winde Strap Styles both current and forthcoming, for all instrument straps found within the website. All Gayle Winde Original Art Designs and Strap Patterns, any "Original Accessory Styles and Patterns", "Related Artwork & Graphic Design, and "All Photography unless otherwise credited ". All rights are reserved for Gayle Winde said items, including any items found on Gayle Winde social media sites, linked or unlinked to this website. Stated items are the sole property of, and solely created by Gayle Winde. Any claim of ownership and use, both non-commercial or commercial, from the website or any linked social media sites, is strictly prohibited.

 

Gayle Winde original website and social media content, product design, patterns, artwork, graphics, and original photography, are protected under the US. copyright laws and Intellectual Property Rights, under US Copyright Law. "Written permission must be obtained to use any Gayle Winde product design, pattern, artwork, photography, website, or social media content. Inquiries must be emailed to gayle@gaylewinde.com  

 

GAYLE WINDE

CUSTOM LEATHER GUITAR & BASS STRAPS 

 

Greater Nashville Area - Nashville, TN - gayle@gaylewinde.com - 615.973.2730

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